Contact Us

Thank you for visiting Zavreni. If you have a question about a product, size, order, delivery, return or refund, please contact our customer support team.

We aim to reply to all enquiries within 1 business day.

Customer Support

Email: liam@zavreni.shop

Please make sure that your email address is entered correctly so that our team can reply to you.

If you are waiting for a response, please also check your spam, junk or promotions folder.

Order Enquiries

When contacting us about an existing order, please include:

• Your full name.
• Your order number.
• The email address used when placing the order.
• A clear description of your question or issue.

Providing this information will help our customer support team locate your order and assist you more quickly.

Product and Size Questions

If you need help choosing a product or size, please include the product name or product page link in your email.

You may also include your bust, waist and hip measurements if you would like general sizing assistance.

Please note that fit may vary depending on the fabric, silhouette and design of each product.

Returns and Exchanges

Before returning an item, please contact our customer support team to request return instructions and the correct return address.

Do not send a return to the address printed on the original parcel unless our support team has confirmed that address for your return.

When requesting a return or exchange, please include your order number, the item you wish to return and the reason for your request.

Damaged, Faulty or Incorrect Items

If you received a damaged, faulty or incorrect item, please contact us as soon as possible.

Please include:

• Your order number.
• A clear photograph of the complete item.
• Photographs showing the damage, fault or incorrect detail.
• A photograph of the original packaging.
• A photograph of the shipping label.

Our team will review the information and provide an appropriate solution.

Shipping and Tracking Questions

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking may take 2–5 business days to begin showing movement after the shipping label has been created.

If your tracking has not updated for an extended period, email us with your order number and tracking number.

Address Changes and Order Cancellations

Contact us as soon as possible if you need to change your delivery address or cancel your order.

We may be able to update or cancel an order before it has been processed for shipment. Once an order has shipped, changes or cancellations cannot normally be completed through our fulfilment system.

Business Address

Zavreni
29 Epsom Close
Stevenage, England
SG1 5TE
United Kingdom

Please note that this is our business contact address. Returns should only be sent to the return address provided by our customer support team.

Contact Details

Email: liam@zavreni.shop

Website: zavreni.shop

We aim to reply within 1 business day.