Privacy Policy

This Privacy Policy explains how Zavreni collects, uses, stores and shares your personal information when you visit our website, place an order, subscribe to our communications or contact our customer support team.

Last updated: July 15, 2026

1. About Zavreni

Zavreni is responsible for the personal information collected through this online store, except where another service provider processes information independently under its own privacy policy.

Zavreni
29 Epsom Close
Stevenage, England
SG1 5TE
United Kingdom

Email: liam@zavreni.shop

Website: zavreni.shop

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following information:

• Your name, email address, telephone number, billing address and delivery address.
• Order details, including products purchased, order value, discounts, delivery information, returns, exchanges and refunds.
• Customer account information, login details, preferences and saved shopping information.
• Messages, enquiries, photographs, reviews and other information you provide when contacting us.
• Device and technical information, including your IP address, browser, device type, operating system and approximate location.
• Website activity, including pages viewed, products viewed, searches, shopping-cart activity and interaction with our communications.
• Cookie identifiers, advertising identifiers and analytics information, subject to your privacy and consent settings.
• Information used to identify fraudulent, unauthorised or suspicious transactions.

Payment card and financial information is processed by the payment provider selected during checkout. Zavreni normally receives only the payment status and limited transaction information required to manage your order.

3. How We Collect Information

We may collect personal information:

• Directly from you when you place an order or create an account.
• When you subscribe to emails or other marketing communications.
• When you contact us or submit a review.
• Automatically through cookies and similar technologies.
• From Shopify, payment providers, delivery carriers, fraud-prevention services and other service providers.
• From advertising or social media platforms when you interact with our advertisements or pages.

4. How We Use Your Information

We may use personal information to:

• Process payments and confirm orders.
• Prepare, ship and deliver products.
• Manage cancellations, returns, exchanges and refunds.
• Send order confirmations, tracking updates and service notices.
• Respond to questions and provide customer support.
• Create and manage customer accounts.
• Operate, secure and improve our website and services.
• Understand how customers use our website.
• Personalise website content where permitted.
• Detect and prevent fraud, misuse and security incidents.
• Maintain financial, tax, transaction and business records.
• Comply with legal, regulatory and contractual obligations.
• Send marketing communications where you have consented or where otherwise permitted by applicable law.
• Measure and improve advertising where permitted by your privacy choices.

5. Legal Bases for Processing

Where UK or European data protection law applies, we process personal information under one or more of the following legal bases:

• Performance of a contract: to process your order, collect payment, deliver products and provide requested customer service.
• Legal obligations: to comply with tax, accounting, consumer protection and other legal requirements.
• Legitimate interests: to operate and improve our business, protect our website, prevent fraud and understand how customers use our services, where those interests are not overridden by your rights.
• Consent: where required for marketing communications, advertising cookies or other optional technologies.

6. How We Share Personal Information

We may share personal information where reasonably necessary with:

• Shopify and providers that host, maintain and support our online store.
• Payment processors, banks and fraud-prevention providers.
• Warehouses, fulfilment providers, suppliers and delivery carriers.
• Email, customer support and communication service providers.
• Website analytics, advertising and marketing providers, subject to your privacy choices.
• Accountants, insurers, legal advisers and other professional advisers.
• Government authorities, courts, regulators or law-enforcement agencies where disclosure is required or legally permitted.
• A purchaser or successor in connection with a merger, restructuring, business sale or transfer of assets.

Service providers may only process personal information for the agreed services and in accordance with their contractual, legal and security obligations.

7. Shopify

Our online store is hosted by Shopify. Shopify processes information needed to provide the ecommerce platform, checkout, security, analytics and related services.

Shopify may also process certain information independently when customers interact with Shopify services such as Shop or Shop Pay.

More information is available in the Shopify Consumer Privacy Policy .

8. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies to operate the store, maintain the shopping cart, remember preferences, protect checkout, analyse website activity and support advertising.

Essential technologies may be used where necessary to provide website, security, account, shopping-cart and checkout functions.

Optional analytics, personalisation and advertising technologies are used according to your consent and privacy choices where required.

You can manage available choices through the Cookie Banner, privacy controls displayed on our website and your browser settings.

Blocking essential cookies may prevent certain website functions from working correctly.

9. Marketing Communications

If you subscribe to marketing, we may send you information about new products, promotions, seasonal collections and store updates.

You can unsubscribe at any time by selecting the unsubscribe link included in a marketing email or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order, payment, delivery, return or customer service request.

10. Advertising and Data-Sharing Choices

We do not sell personal information directly in exchange for money.

However, certain advertising, analytics or cross-context behavioural advertising activities may be treated as a sale, sharing or targeted advertising under the laws of some locations.

Where applicable, you can use the Cookie Banner or customer privacy controls displayed on our website to manage advertising and data-sharing choices.

Available privacy controls may vary according to your country or region.

11. International Data Transfers

Zavreni and some of our service providers may process personal information outside the country where you live, including outside the United Kingdom or European Economic Area.

Where required, international transfers are protected using an applicable legal transfer mechanism, such as adequacy regulations, recognised contractual clauses or other lawful safeguards.

12. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on factors including:

• The type and sensitivity of the information.
• Whether an account or customer relationship remains active.
• Order, delivery, refund, chargeback and dispute requirements.
• Fraud-prevention and website-security requirements.
• Tax, accounting and other legal record-keeping obligations.
• Potential or ongoing legal claims.

Information may be deleted, anonymised or securely retained when it is no longer required for its original purpose.

13. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of online transmission or electronic storage is completely secure. You should keep account passwords confidential and contact us if you suspect unauthorised account or payment activity.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information in certain circumstances.
• Request restriction of certain processing.
• Object to certain processing, including direct marketing.
• Receive certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of targeted advertising or certain data sharing where such rights are available.
• Submit a complaint to an applicable data protection authority.

Privacy rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity and request additional information before completing a privacy request.

15. Exercising Your Privacy Rights

To submit a privacy request, email liam@zavreni.shop.

Please include:

• Your full name.
• Your email address.
• Your order number, if relevant.
• A clear description of your request.

We will respond within the period required by applicable law. We will not discriminate against you for exercising an available privacy right.

16. Children’s Privacy

Our website and products are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children where parental or guardian permission is legally required.

Contact us if you believe a child has provided personal information without appropriate permission.

17. Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

We are not responsible for the privacy, security or content of websites that we do not operate. You should review the privacy policy of a third-party service before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, business practices or legal obligations.

The updated policy will be published on this page with a revised “Last updated” date.

Where appropriate, significant changes may also be communicated through the website or by email.

19. Complaints

Please contact us first if you have a concern about how we collect or use personal information so that we have an opportunity to investigate and resolve the issue.

If you are located in the United Kingdom, you may also submit a complaint to the Information Commissioner’s Office.

Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/

Customers in other countries may contact the data protection or privacy authority responsible for their location.

20. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Zavreni
29 Epsom Close
Stevenage, England
SG1 5TE
United Kingdom

Email: liam@zavreni.shop